Privacy Policy

What we collect

Details you give us: name, email, phone number, pickup and drop-off points, dates and times, flight or sailing details, passenger numbers, accessibility needs you choose to tell us, and your account login if you create one. Card payments are handled by Stripe or PayPal, who share only the payment outcome with us.

Technical data: browser type, pages visited and approximate location from your IP address, collected in server logs and, with your consent, through cookies as set out in our cookie policy.

Giving us the details a quote needs is up to you, but without them we cannot prepare a quote or arrange the trip.

Why we use it, and the legal basis

To quote and arrange your trip and to communicate about it: a contract, or steps before one (Art. 6(1)(b) GDPR). To keep accounting and tax records: a legal obligation (Art. 6(1)(c)). To keep the site secure and working: our legitimate interests (Art. 6(1)(f)). Marketing and analytics only with your consent (Art. 6(1)(a)). Health information, such as accessibility needs, is used only to arrange a suitable vehicle, with your explicit consent (Art. 9(2)(a)). We make no decisions based solely on automated processing.

Who we share it with

The transport operators who quote or carry out your trip. Payment, email and hosting providers who process data on our behalf as processors (Art. 28 GDPR). Authorities where the law requires it. We do not sell personal data. Where data leaves the European Economic Area, we use the safeguards the GDPR requires (Art. 44 ff.), such as an adequacy decision or the European Commission's standard contractual clauses.

How long we keep it

As long as needed to provide the service. Accounting records, invoices and correspondence we must keep by law are kept for ten years (art. 2220 of the Italian Civil Code), then deleted.

Your rights

You have the right of access (Art. 15 GDPR), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20) and to object to processing based on legitimate interests (Art. 21). You can withdraw a consent at any time without affecting the processing carried out before (Art. 7(3)). To exercise any of these, email coachandminibusitaly@pm.me.

You also have the right to lodge a complaint with the Italian data protection authority, the Garante per la protezione dei dati personali (Art. 77 GDPR and art. 141 of the Privacy Code), or with the supervisory authority of the EU country where you live or work.

Cookies and similar technologies

Storing information on your device, or reading it, needs your consent unless it is strictly necessary for the service you asked for (art. 122 of the Italian Privacy Code). Our cookie policy explains which cookies we use and how to change your choice.

Changes

We will post any changes to this policy on this page.